{"id":1652,"date":"2026-02-08T17:12:27","date_gmt":"2026-02-08T17:12:27","guid":{"rendered":"https:\/\/rimisssohana.com\/?page_id=1652"},"modified":"2026-02-08T17:20:16","modified_gmt":"2026-02-08T17:20:16","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/rimisssohana.com\/?page_id=1652","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"\t\t
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Politique de remboursement et de retour<\/h2>\n

Aper\u00e7u<\/h3>\n

Notre politique de remboursement et de retour est valable pendant 30 jours<\/strong> \u00e0 compter de la date d\u2019achat. Pass\u00e9 ce d\u00e9lai, nous ne pourrons malheureusement plus proposer de remboursement ni d\u2019\u00e9change.<\/p>\n

Pour \u00eatre \u00e9ligible \u00e0 un retour, l\u2019article doit \u00eatre neuf<\/strong>, non utilis\u00e9<\/strong>, dans le m\u00eame \u00e9tat que lors de la r\u00e9ception<\/strong> et dans son emballage d\u2019origine<\/strong>.<\/p>\n

Preuve d\u2019achat<\/h3>\n

Afin de traiter toute demande de retour ou de remboursement, une preuve d\u2019achat<\/strong> (re\u00e7u ou confirmation de commande) est obligatoire.<\/p>\n

Remboursements<\/h3>\n

Une fois votre demande de retour accept\u00e9e et l\u2019article re\u00e7u puis inspect\u00e9, nous vous informerons par email<\/strong> de la validation ou du refus de votre remboursement.<\/p>\n

Si le remboursement est approuv\u00e9, celui-ci sera effectu\u00e9 automatiquement via le moyen de paiement utilis\u00e9 lors de l\u2019achat<\/strong>, dans un d\u00e9lai variable selon les \u00e9tablissements bancaires.<\/p>\n

Remboursements tardifs ou manquants<\/h3>\n

Si vous n\u2019avez pas encore re\u00e7u votre remboursement :<\/p>\n

    \n
  1. \n

    V\u00e9rifiez \u00e0 nouveau votre compte bancaire<\/p>\n<\/li>\n

  2. \n

    Contactez votre \u00e9tablissement bancaire ou votre organisme de paiement<\/p>\n<\/li>\n

  3. \n

    Un d\u00e9lai de traitement peut \u00eatre n\u00e9cessaire avant l\u2019affichage du remboursement<\/p>\n<\/li>\n<\/ol>\n

    Si apr\u00e8s ces v\u00e9rifications vous n\u2019avez toujours rien re\u00e7u, merci de nous contacter \u00e0 l\u2019adresse suivante :
    \ud83d\udce7 contact.rimisssohana@gmail.com<\/a><\/strong><\/p>\n

    Articles en promotion<\/h3>\n

    Les articles achet\u00e9s en promotion ou en solde<\/strong> ne sont ni \u00e9changeables ni remboursables<\/strong>.
    Seuls les articles achet\u00e9s au prix normal peuvent faire l\u2019objet d\u2019un remboursement.<\/p>\n

    \u00c9changes<\/h3>\n

    Les \u00e9changes sont possibles uniquement en cas d\u2019article d\u00e9fectueux ou endommag\u00e9 \u00e0 la r\u00e9ception<\/strong>.
    Pour toute demande d\u2019\u00e9change, veuillez nous contacter par email \u00e0 :
    \ud83d\udce7     contact.rimisssohana@gmail.com<\/a><\/strong><\/p>\n

    Cadeaux<\/h3>\n

    Si l\u2019article a \u00e9t\u00e9 achet\u00e9 comme cadeau<\/strong> et retourn\u00e9 conform\u00e9ment \u00e0 notre politique, un avoir ou cr\u00e9dit cadeau<\/strong> correspondant \u00e0 la valeur de l\u2019article pourra \u00eatre propos\u00e9 apr\u00e8s r\u00e9ception et validation du retour.<\/p>\n

    Retours & livraison<\/h3>\n

    Les frais de retour sont \u00e0 la charge du client<\/strong> et ne sont pas remboursables.
    En cas de remboursement, les frais de livraison initiaux ne sont pas inclus.<\/p>\n

    \u00c9tant une boutique exclusivement en ligne<\/strong>, toutes les proc\u00e9dures de retour et de remboursement se font uniquement par contact email<\/strong>.<\/p>\n

    Nous recommandons l\u2019utilisation d\u2019un service de livraison avec suivi<\/strong>, car nous ne pouvons garantir la r\u00e9ception d\u2019un colis retourn\u00e9 sans preuve d\u2019envoi.<\/p>\n

    Besoin d\u2019aide ?<\/h3>\n

    Pour toute question concernant les remboursements, retours ou \u00e9changes, vous pouvez nous contacter \u00e0 :
    \ud83d\udce7     contact.rimisssohana@gmail.com<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Politique de remboursement et de retour Aper\u00e7u Notre politique de remboursement et de retour est valable pendant 30 jours \u00e0 compter de la date d\u2019achat. Pass\u00e9 ce d\u00e9lai, nous ne pourrons malheureusement plus proposer de remboursement ni d\u2019\u00e9change. Pour \u00eatre \u00e9ligible \u00e0 un retour, l\u2019article doit \u00eatre neuf, non utilis\u00e9, dans le m\u00eame \u00e9tat que […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-1652","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-big","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"_links":{"self":[{"href":"https:\/\/rimisssohana.com\/index.php?rest_route=\/wp\/v2\/pages\/1652","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rimisssohana.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rimisssohana.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rimisssohana.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rimisssohana.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1652"}],"version-history":[{"count":3,"href":"https:\/\/rimisssohana.com\/index.php?rest_route=\/wp\/v2\/pages\/1652\/revisions"}],"predecessor-version":[{"id":1763,"href":"https:\/\/rimisssohana.com\/index.php?rest_route=\/wp\/v2\/pages\/1652\/revisions\/1763"}],"wp:attachment":[{"href":"https:\/\/rimisssohana.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1652"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}